Development of Performance Standards: A Practical Guide

This article presents a broad training format undertaken by a public jurisdiction for the successful development of performance standards. The article is based on a three-hour training course given by the agency's training division which includes one hour of lecture, one and one-half hours on a simulation exercise (Appendix A), and one-half hour of discussion on the performance report form and appraisal interview. Appendix B presents a sample of standards resulting from the simulation exercise.