Abstract
Social impact investors claim to promote sustainable development by mobilizing private finance capital to solve pressing global challenges like poverty alleviation. In this paper, I interrogate this claim through an examination of microfinance in Cambodia, a major destination for impact investment. In the past decade, Cambodia has received nearly 10% of global investments from microfinance-specific funds. It now has the largest microfinance-debt per capita ratio of any country in the world. Based on qualitative research between 2021 and 2023, I argue that impact investment functions as an anti-politics of development that reinforces finance as a political technology of neoliberal governance. Over the past two decades, impact investors have poured capital into the country’s microfinance industry to expand access to credit without acknowledging structural political-economic conditions that have produced rising over-indebtedness among microfinance borrowers. Instead, they have argued that the problems created by the microfinance industry are best resolved through a self-regulation model that uses a voluntary code of conduct based on global standards of responsible finance. Thus, impact investors have been integral in broader transformations that have extended financial logics, technologies and accumulation imperatives into people’s daily lives. This paper contributes to economic geography and critical development studies by explaining how impact investment deepens neoliberal financialization.
Introduction
Social impact investors argue that globalized private capital is necessary to achieve the United Nation’s Sustainable Development Goals by 2030 (GIIN, 2022). By claiming to embed social values into financial markets, impact investors aim to achieve both a profitable return on investment and solve pressing global challenges like poverty alleviation (Chiapello and Knoll, 2020; Dal Maso et al., 2022; Langley, 2020a). While social impact investors channel funds into a range of sectors like health, education and housing across the global north and south, a major destination for impact investment is the microfinance industry. Working closely with impact investors, this industry has integrated into mainstream capital circuits to scale up financial services, notably credit, to poor and low-income households (Aitken, 2013; Bernards, 2022; Mader, 2015).
Economic geographers and critical development scholars have demonstrated that social impact investment reinforces a neoliberal agenda of governing poverty through financial markets (Chiapello and Knoll, 2020; Harvie and Ogman, 2019; Langley, 2020a, 2020b; Mitchell, 2017; Rosenman, 2019). Championed by financiers and philanthropists alike, impact investment reorients social life around financial logics, technologies and accumulation imperatives. In doing so, it has further supplanted, or impeded, the provisioning of welfare services by the state. In its place, impact investors have devolved the governance of social challenges like poverty to a diverse landscape of actors who together have erected the regulatory, institutional and technological infrastructures to measure, monitor and change people’s economic behaviour (Berndt and Wirth, 2018; Hughes-McLure and Mawdsley, 2022; Stolz and Lai, 2019; Williams, 2024; Wirth, 2021). Such intervention is legitimized through discourses of the moral nature of markets, alongside the scientific rationality of results-oriented development, which the financial industry is supposedly best suited to provide (Dal Maso et al., 2022; Kish and Fairbairn, 2018; Mitchell, 2017). However, this critical research has not yet looked at how impact investors seek to resolve the very problems that they have helped to create in the first place. This is a problem, because examining how impact investors seek to get the markets right, despite constant failure, can provide important insight into how social challenges like poverty are governed through finance in ways that entrench social and economic injustices (Bernards, 2022; Cohen et al., 2022; Mitchell and Sparke, 2016).
To address this issue, I analyse how the microfinance industry in Cambodia has recently adopted a new code of conduct to resolve a crisis of over-indebtedness across the country. Over the past 20 years, a range of impact investors, including development finance institutions, private fund managers and philanthropic groups, have channelled billions of dollars to Cambodia’s commercial microfinance industry, helping it to become the largest in the world on a per capita basis (Bevacqua, 2017; Green, 2023a, 2023b). However, these foreign impact investors have recently faced criticism by Cambodian human rights organizations, journalists and academics, who argue that impact investors have fuelled irresponsible growth within the industry (Equitable Cambodia and LICADHO, 2021). By driving borrowers into over-indebtedness, whereby hundreds of thousands of people now struggle to repay their debts, banks and microfinance institutions have forced households to take desperate measures that impoverish them further. These measures include distress land sales, forced migration, eating less food and child labour, among others (Bateman, 2019; Brickell et al., 2023; Bylander, 2014; Green and Bylander, 2021; Natarajan et al., 2021). In response to rising criticisms, foreign impact investors have worked closely with national regulators and industry leaders to create a new code of conduct. Adopted in March 2022, this code of conduct requires all formal lenders in Cambodia to follow a set of responsible lending guidelines and encourages them to become certified for client protection by Cerise + Social Performance Task Force, a joint venture of two organizations that promote social performance management in the global microfinance industry. At the launch of this new code of conduct, industry leaders claimed that it would usher in a more ethical and responsible era of financial service provisioning in Cambodia.
In contrast, I argue that impact investment for microfinance functions as an ‘anti-politics’ of development (Ferguson, 1994), contributing to the very over-indebtedness crisis in Cambodia that voluntary regulations aim to prevent. As impact investors have poured capital into the country’s microfinance industry, they have claimed that over-indebtedness is best resolved through a set of technical and market-based reforms outlined by the industry’s new code of conduct. However, in this process of ‘rendering technical’ over-indebtedness (Li, 2007: 7), they have overlooked the structural political-economic conditions that have caused microfinance borrowers to be impoverished from debt. Nor have impact investors acknowledged how they consciously built up a microfinance industry driven by shareholder profit and lack of consumer protection regulation, in which market competition has undermined proper loan underwriting and driven aggressive debt collection practices. Finally, lacking any legal mechanism or public accountability to enforce the industry’s voluntary regulations, banks and microfinance institutions regularly violate their own code of conduct with impunity. In these ways, impact investors have reinforced finance as a political technology of neoliberal governance.
In making this argument, I aim to advance critical scholarship on impact investment and the financialization of development. Although impact investment still constitutes a small share of global assets, it has major political significance because it provides an ideological cover for the reproduction of capitalist social relations under conditions of financialization (Cohen et al., 2022: 2357; Green, 2023b). Arising in the aftermath of 2008, impact investment is the latest attempt of financiers to ‘capitalize on crisis’ (Krippner, 2012). Financial markets have been recast as the solution, rather than the cause, of social problems. Impact investment thus provides a moral justification for the broader goal of maximizing private finance for development – a goal championed by a range of powerful global development actors (Alami et al., 2021; Carroll and Jarvis, 2014; Gabor, 2021; Mawdsley, 2018a, 2018b). By analysing how impact investors aim to resolve financial crises through the extension of even more finance – however ‘ethical’ in nature – I demonstrate that impact investors not only entrench neoliberal governance, they also exacerbate the contradictions inherent to a finance-driven mode of development, namely the tension between financial self-regulation and market competition.
I begin this paper by conceptualizing social impact investment as a political technology of neoliberal governance in the wider context of the financialization of development. Following this, I describe my research methodology. I then explain how impact investors have helped create Cambodia’s microfinance industry before analysing two voluntary regulations of the industry’s new code of conduct: Cerise + Social Performance Task Force client protection certification and the responsible lending guidelines. I maintain that these regulations are based on financial logics and technologies that have failed due to contradictions within the self-regulated market. I conclude by way of summarizing the argument and identifying its broader implications.
Governing poverty through financial markets
In recent years, a consensus has emerged that official development assistance and philanthropic charity are insufficient to fund the investments required to address global issues like climate change and poverty. Instead, public and charitable money are supposed to escort private capital into frontier and emerging markets (Carroll and Jarvis, 2014; Mawdsley, 2018b). State policymakers assist this effort by connecting domestic economies to the global financial system and creating investment opportunities in key areas like infrastructure and climate change mitigation. Rather than regulate market rule or provide services for citizenry, the primary role of the state is now to de-risk private investment for development. This is achieved by adopting inflation-targeting monetary policy, promoting public-private partnerships and provisioning guarantees to private investors (Gabor, 2021). Such financialization of development has been rolled out alongside ongoing structural adjustment on a global scale, in which austerity policies have either dismantled, or impeded, the welfare state (Mitchell and Sparke, 2016).
Social impact investment plays an important role within this trend. On the one hand, the global market for impact investment has grown rapidly in the past 15 years. Following the 2008 financial crisis, national and multinational groups launched numerous initiatives to promote impact investment. Hence, by 2022, global assets under management by impact investors had grown to more than one trillion USD (GIIN, 2022). This market is set to continue growing, particularly as mainstream institutional investors increasingly manage their portfolios in the name of social and environmental benefits (Clark and Dixon, 2023). On the other hand, impact investment provides an ideological justification for utilizing finance to solve pressing problems. Impact investment combines a liberal bourgeois faith that markets can be used to achieve ethical goals alongside a neoliberal epistemology that markets are the most efficient means to organize human life (Dal Maso et al., 2022). In short, impact investment is a tool to reform capitalism without dismantling the system itself (Chiapello and Knoll, 2020).
Social impact investment has developed hand-in-hand with the global microfinance industry. As the first industry to supposedly demonstrate that social returns and profits are not mutually exclusive, microfinance has inspired many social impact investment schemes worldwide (Rosenman, 2019: 147). Moreover, as the impact investment market took off in the 2010s, the commercial microfinance industry was well positioned to channel private funds to so-called ‘beneficiaries’ in the name of economic development and social impact, particularly in poorer nations (Aitken, 2013; Mader, 2015). At this time, the mission of the microfinance industry shifted from enterprise-based lending to a much broader remit of financial inclusion, in which expanding access to finance for any purpose was claimed to be the best strategy to promote economic development and reduce poverty. Proponents of financial inclusion have argued that the only way to scale-up access to finance is to connect the microfinance industry into mainstream circuits of globalized finance (Mader and Sabrow, 2019).
Impact investors have facilitated this process with great alacrity. In 2015, the microfinance industry accounted for the largest allocation of impact investments globally. Despite a declining share, the microfinance industry was still the third largest destination for impact investment around the world in 2020 (GIIN, 2020: XVII). This capital investment has come from a range of sources. Large multilateral and bilateral development finance institutions have mobilized public and private capital to fund the commercial industry, offering concessional debt financing, technical assistance and start-up equity. Private investment funds focusing on financial inclusion, known as microfinance investment vehicles, have also created a range of new opportunities for institutional and retail investors to invest in microfinance (Aitken, 2013). Together, these different impact investors have forged hybrid alliances to manage special funds, such as the Microfinance Enhancement Facility, which channel public and private capital to the microfinance industry.
Microfinance thus forms a core pillar in the global effort to reduce poverty through impact investment. This effort has two key characteristics. First, impact investors have cast themselves as the purveyors of superior knowledge and ethical practices, those experts who know best how to enable others to aid themselves through formal financial markets (Langley, 2020a; Rosenman, 2019). In this sense, as Mitchell (2017) has argued, impact investment has roots in efforts to scientifically manage poverty first pioneered by early 20th century philanthro-capitalists like Andrew Carnegie. Impact investment is also linked to the results-oriented metrics of neoliberal public management, in which the logics of corporate capitalism have infused the institutional structures of state bureaucracies, nonprofits and charities. Such scientific, capitalist rationalities inform the adoption of social monitoring and evaluation programmes. They also provide legitimacy to the political narrative that impact investment promotes positive social outcomes more effectively than official development assistance or state services (Chiapello and Knoll, 2020).
Second, impact investment for microfinance has redistributed governmental power over poverty throughout a multi-scalar network populated by a multitude of institutional actors. Impact investors have worked closely with rating agencies, consultancies, credit bureaus, professional groups and semi-autonomous regulatory bodies to create the financial technologies and infrastructures required to measure and monitor impact (Stolz and Lai, 2019). These technologies of governance are crucial for ‘setting conditions and devising incentives so that prudent, calculating individuals and communities choosing “freely” and pursuing their own interests will contribute to the general interest as well’ (Mitchell, 2017: 756). By setting the market conditions, impact investors aim to cultivate market subjects who engage in entrepreneurial self care that will enable investors to achieve returns on investment (Langley, 2020b; Wirth, 2021). In the case of microfinance, borrowers are subjected to rigorous new technologies of control, including credit scoring, strict debt repayment schedules, financial literacy training and paternalistic discourses of thrift and entrepreneurialism (Bylander et al., 2019; Green et al., 2023; Mader, 2015).
Based on these two characteristics, impact investment has been conceptualized as a political technology of neoliberal governance (Langley, 2020a; Mitchell, 2017; Rosenman, 2019). Impact investment governs by simultaneously erecting a boundary between experts and beneficiaries and building a network of actors who exercise power by conducting beneficiaries’ behaviour from a distance. As financiers become the new experts on poverty, they have framed social problems in ways that ignore the structural, and political, causes of poverty. Intractable issues like poverty are recast as a lack of access to finance, a lack which can only be filled by developing the financial infrastructures and technologies to include more people into financial markets. However, this process of ‘rendering technical’ poverty is fundamentally anti-political (Ferguson, 1994: 256; Li, 2007: 7). It advances a broader neoliberal agenda in which rights-based, social-justice movements and groups come to channel their energies through markets, rather than through political collective action, class-based solidarities or confrontations and negotiations with the state (Mitchell and Sparke, 2016).
An important effect of such anti-politics is that efforts to govern through markets are prone to failure. By rendering technical poverty, the political-economic conditions that fall outside of the gaze of impact investors continuously disrupt, and hinder, their interventions. In defining the problem of poverty as a lack of finance, impact investors for microfinance overlook how financial markets themselves reinforce unequal relations of class power predicated on the appropriation of value from debtors (Soederberg, 2014). This is because impact investors, as a type of capitalist trustee, ‘cannot address—indeed may not acknowledge—the contradictory forces in which they are engaged’ (Li, 2007: 21). These contradictory forces arise from the effort to improve populations through capitalist growth, which can only be achieved through state-backed violence and the dispossession of marginal groups. Hence, trustees must ‘distance themselves from complicity in chaos and destruction’ wrought by their own will to improve or else confront the contradictions embedded in capitalist projects of improvement (Li, 2007: 21). Consequently, despite impact investment efforts to govern by financial markets, these markets are always likely to fail on their own terms – a consistent truth in the long history of attempts to govern poverty through financial markets (Bernards, 2022).
It is in this context of anti-politics, and the recurrent failures to achieve positive social impact through capitalist markets, that I interpret the rise of responsible investment standards that have become the hallmark of the social impact investment industry. Impact investors are continuously creating new market mechanisms to correct for, and resolve, the problems created by finance-driven modes of development. At the multilateral level, these mechanisms include a host of voluntary guidelines, such as the UN’s Principles for Responsible Investment and the International Finance Corporation’s Operating Principles for Impact Management. These guidelines inform the dominant ethical framework by which impact investors manage their funds, distinguishing them from mainstream investment. Within the impact investment market for microfinance specifically, Cerise + Social Performance Task Force has standardized social performance management within the sector. As I discuss in more detail below, this global partnership has worked closely with impact investors and rating agencies around the world to certify microfinance institutions as socially responsible. Certification has become both the basis of demonstrating social impact and coping with the fallout of financial market excess.
In the remainder of this paper, I examine how impact investors aim to regulate their own markets as they ‘fail and flail forward’ in order to better understand the anti-politics of impact investment (Peck, 2010: 7 cited in Bernards, 2022: 8). I demonstrate how voluntary guidelines are rooted in the scientific rationality of governing poverty at a distance through a diffuse network of institutional actors. However, these market instruments are brought down by the contradictions within a self-regulated financial market structured by competition and profit maximization. In the context of impact investment for microfinance, these contradictions have significantly contributed to a growing crisis of over-indebtedness among borrowers.
Methodology
This paper is based on a qualitative, interview-based research project about investment and regulation within Cambodia’s microfinance industry. I carried out part of this research project in partnership with a Cambodian research institute between November 2021 and May 2022. My research partners and I conducted interviews with key actors in the Cambodian microfinance industry virtually, because I was unable to travel to Cambodia due to the Covid-19 pandemic. Following the removal of travel restrictions, between September 2022 to June 2023, I made multiple trips to Cambodia, where I conducted new and follow-up interviews by myself.
In the interviews for this project, I sought to understand the contested processes and relations of power within the impact investment landscape for microfinance in Cambodia. Given the complex network of actors involved in this sector, I purposefully selected a range of different interviewees to triangulate perspectives. I carried out a total of 70 interviews with banking and MFI executives, spokespeople of industry associations, industry consultants, impact investors, state regulators and civil society organizations. Interviews with microfinance executives were structured to compare different perspectives on investment and regulation. Otherwise, all interviews were semi-structured, with question guides tailored for specific interviewees depending on their expertise within the industry. Nearly all interviews for this project were conducted in English, while a few were conducted in Khmer by my research partners. Interviews were later imported into NVivo qualitative software for descriptive and analytical coding.
As will become clear below, over-indebtedness within Cambodia’s microfinance industry has become politicized in recent years. Many of the investors and industry executives with whom I spoke tended to assume that I was conducting research that would either disprove critical accounts of their work, or at least offer an unbiased assessment. They framed criticisms of impact investment, microfinance and regulation in terms of challenges to be overcome, rather than indictments of their work. However, I have arrived at different conclusions about the challenges and pitfalls of impact investment for microfinance than my interlocuters. Given our different conclusions, and the political sensitivity of this topic, I have chosen to anonymize nearly all of my interviewees throughout this paper, even though most gave their informed consent to be identified. I have named only people who spoke to me as official spokespersons for their associations, or who actively wished to be identified.
Impact investment into the Cambodian microfinance industry
Social impact investors have played a fundamental role in creating the structural political-economic conditions that have caused many of Cambodia’s microfinance borrowers to become over-indebted. The country’s microfinance industry was only established in the 1990s following decades of war, when charitable and international development organizations arrived in the country to start up non-governmental organizations (NGOs) that provided microfinance services in the countryside. However, large development finance institutions (DFIs), such as the International Finance Corporation, quickly sought to transform these microfinance NGOs into commercial banks. They provided the start-up equity, concessional debt investments, loan guarantees and technical assistance to make this transition. These DFIs leveraged public funds to mobilize private capital, issuing hundreds of millions of dollars in equity and debt financing over the past two decades to the country. Moreover, by entering the market first, they helped to create the conditions that would attract private investors and lenders into the industry. These private actors arrived in the mid- to late-2000s. They included microfinance investment vehicles (MIVs), such as BlueOrchard, Incofin and Oikocredit, which also operate funds that invest into the microfinance industry outside of Cambodia (Bevacqua, 2017).
By the 2010s, Cambodia had become one of the most popular countries in the world for impact investment into the microfinance industry. MIVs have channelled social impact funds to newly commercialized microfinance institutions, providing the capital to expand financial services across the country. By 2016, Cambodia received nearly 10% of global investments from MIVs – the second largest amount in the world after India (Symbiotics, 2016). Furthermore, to diversify the channels for delivering funds to the industry, they worked closely with DFIs to create a number of new funds, such as BlueOrchard’s Microfinance Initiative for Asia. Private impact investors have been attracted by the country’s dollarized economy, strict prudential requirements and extremely high rate of repayment as the national loan portfolio is largely secured with land-based collateral (Green, 2023a). By integrating Cambodia’s microfinance industry into globalized circuits of capital, household debt relations have become increasingly shaped by the imperative to provide return on investment for foreign shareholders and investors (Green et al., 2023).
Alongside these impact investors, the Cambodian state has actively encouraged foreign investment into the industry as part of its broader neoliberal path of development. In the late 1990s, it passed a series of banking reforms in line with International Monetary Fund structural adjustment conditionalities. These reforms included privatizing the banking sector, establishing an independent national bank with an inflation-targeting mandate, and adopting fiscal austerity measures to reign in public spending (Green, 2023a). Meanwhile, the Asian Development Bank worked closely with the Ministry of Economy and Finance and the National Bank of Cambodia to design the blueprint for a regulatory environment that would promote financial deepening with minimal direct state intervention. Since the adoption of the first National Financial Development Strategy in 2006, modelled on this blueprint, Cambodian policymakers have created a market-based domestic financial system with little regulation in order to attract foreign investors (Green, 2020). As the microfinance industry has developed, for example, the National Bank of Cambodia has supervised DFIs’ and MIVs’ sale of equity shares to East Asian commercial banks seeking to expand their regional portfolios (Bateman, 2019).
In fostering a commercial microfinance industry capitalized by foreign impact investors, the Cambodian state has outsourced much of the governance of social challenges to the private financial sector. Against a broader backdrop of economic transformation defined by precarious work and life, microfinance has become a key pillar of the country’s national poverty alleviation strategy (Green and Estes, 2019). This fits with a consistent trend of the state to rely on foreign investors, development partners and NGOs to provide basic social services and infrastructural investments throughout the country (Springer, 2010). Though the state’s fiscal expenditures have increased in the past decade, they remain constrained by inflation-targeting monetary policy alongside national elites who strongly resist increasing tax revenues by combatting corruption (Ear, 2013). As such, state spending on healthcare and education has been insufficient to meet the daily needs of households. Similarly, in a country where agriculture continues to be a key component of many household incomes, the state has invested little into agricultural extension or value chain development. In place of public spending, the commercial microfinance industry has stepped in to provide loans to households in the name of poverty alleviation, a push for financial inclusion that social impact investors have helped to finance (Green, 2023a, 2023b).
As a result of abundant foreign investment and a conducive regulatory environment, the Cambodian microfinance industry has grown to become the most saturated market in the world (MIMOSA, 2020). In 2022, the industry was comprised of seven commercial banks with small-loan portfolios, five microfinance deposit-taking institutions, 82 microfinance non-deposit-taking institutions and 223 rural credit institutions (NBC, 2022). Together, these institutions held approximately three million micro- and small-loan accounts in a country with only 3.6 million households (CMA-NIX, 2022). According to the World Bank, Cambodia’s private debt to GDP ratio stands at 180%, one of the highest of any lower middle-income country in the world. Moreover, the average loan size within the microfinance industry has exceeded GDP per capita threefold for the past 5 years (Green and Bylander, 2021). With extensive outreach and high levels of household debt, the industry’s national portfolio is valued at more than 16 billion USD, equivalent to more than 65% of national GDP (CMA-NIX, 2022).
Within this saturated market, many households have taken on debt to pay for their basic needs. While the original goal of impact investors was to build up the microfinance industry to provision loans for small business, enterprise-based lending has fallen by the wayside following the global mission drift within the industry (Mader and Sabrow, 2019). In Cambodia, business-related loans, including for agriculture, only made up 31% of the national portfolio in 2016. The remainder of loans were taken out to pay for housing, consumption, healthcare, education and other basic needs not met by state social services (Green and Bylander, 2021: 211). This trend towards consumer debt has only increased since that time. Moreover, while overall demand for loans can be attributed in part to rising household incomes, the average size of microfinance loans has far outpaced per capita incomes over the past two decades. Finally, rising debt levels are frequently driven by households borrowing multiple loans at the same time or taking out new loans to repay old loans (Green et al., 2023).
In this political-economic context of a for-profit microfinance industry and minimal state welfare, hundreds of thousands of Cambodian borrowers have been pushed into over-indebtedness (Bylander et al., 2019; Green and Bylander, 2021). In the Cambodian microfinance context, over-indebtedness has been defined primarily by two national studies carried out in 2013 and 2017. These studies used objective and subjective indicators to measure over-indebtedness; the former referred to debt payments that exceeded household monthly incomes, and the latter referred to feelings that households made unwanted strategies to repay their debts (Liv, 2013). Indeed, as Guérin et al. (2014: 2) explain, over-indebtedness, ‘can take many different shapes, ranging from material loss to feelings of downward social mobility, extreme dependency, shame and humiliation, leading to a variety of manifestations and perceptions of over-indebtedness’. In the 2013 study, it was found that 22% of borrowers living in microfinance-saturated villages were objectively over-indebted (Liv, 2013). The follow-up 2017 survey concluded that nearly one-half of all borrowers nation-wide were either objectively over-indebted or at risk of becoming over-indebted (MFC and Good Return, 2017). However, industry leaders and impact investors deemed the results of this second study to be too controversial and never published their findings. A more recent 2022 national survey funded by the German government corroborated these earlier studies, documenting widespread over-indebtedness throughout the country (Bliss, 2022).
Faced with such debt burdens, over-indebted borrowers and their families have been pushed into pursuing harmful measures to manage their debts. They regularly reduce the quantity and quality of their food, exacerbating a chronic malnutrition problem in the country (Brickell et al., 2023). Moreover, families report taking children out of school to work to repay debts and contribute to household incomes (Seng, 2020). A rise in rural out-migration, to both urban areas and abroad to Thailand, is also driven by debt obligations that cannot be repaid through rural livelihoods (Bylander, 2014). In these destinations, debt operates as a mechanism of labour control across the formal and informal waged economies, where workers feel the obligation and pressure to work long hours, often in duress and in unsafe conditions, to help repay their loans or their families’ loans (Green and Estes, 2022; Natarajan et al., 2021). Finally, in the past 5 years, an estimated 167,400 people have sold land in distress to repay debts, much of it to the microfinance industry (Bliss, 2022: 83).
Despite being aware of this crisis of over-indebtedness, impact investors have continued to channel capital into the Cambodian microfinance industry. They have justified their investments by working closely with the industry and the National Bank of Cambodia to implement voluntary regulations to limit market competition and reduce debt stress. As I analyse in the remainder of this paper, such self-regulation is fundamentally anti-political. It underpins impact investment as a neoliberal political technology that has failed to resolve over-indebtedness due to contradictions built into Cambodia’s finance-driven mode of development.
Contradictions of self-regulating over-indebtedness
On the morning of 4 March 2022 in Phnom Penh, the Director General of Banking Supervision at the National Bank of Cambodia presided over the signing ceremony of a new banking and microfinance code of conduct. The ceremony marked the end of a years-long effort by impact investors and the industry to find a solution to an over-indebtedness problem of their own making. The code of conduct was spearheaded by a taskforce comprised of leaders within the Cambodia Microfinance Association and the Association of Banks in Cambodia. This taskforce had worked closely with foreign impact investors, technical consultants and financial institutions within the industry. Modelled after the Cerise + Social Performance Task Force’s (Cerise + SPTF) Universal Standards for Social and Environmental Performance Management, the code of conduct outlines 22 responsible practices that all formal lenders in the country must incorporate into their businesses. These practices range from enhancing good governance to cracking down on unethical debt collection. Most importantly, the code of conduct encourages banks and MFIs to become certified for client protection by Cerise + SPTF. It also requires them to comply with a set of rules known as the responsible lending guidelines.
In this section, I demonstrate how these two rules exemplify a process of rendering technical over-indebtedness. Rather than address structural drivers of rising household debt, such as paying for basic services like healthcare and education with credit, impact investors have worked with the industry to address this problem through new certification processes, performance indicators, data infrastructures and reporting mechanisms. In the process, impact investors and the industry claim that expanding access to finance has promoted positive social outcomes.
Cerise+SPTF client protection certification
Both Cerise and the Social Performance Task Force have long promoted social performance management within the global microfinance industry. They formally joined together in 2021 to certify MFIs around the world which followed their client protection principles. At that time, they took over the global Smart campaign, a certification programme run by Accion, another international organization that has played a key role in developing the global microfinance industry. In 2014, the Cambodia Microfinance Association had helped launch a local Smart campaign with funding from the French Development Agency. At the time, Smart was hailed as the primary strategy to address over-indebtedness in the country (M-CRIL, 2019). However, since 2021, client protection certification in Cambodia has been based on Cerise + SPTF’s Universal Standards.
Client protection certification epitomizes how impact investment depends on a multi-scalar network of actors who govern poverty through financial markets. The Cerise + SPTF client protection principles aim to shape institutional practices within banks and MFIs to ensure that their financial services achieve positive social outcomes. Prior to the certification process, consultants and rating agencies work with financial institutions to restructure their internal auditing systems to track social performance, educating staff and executives on Cerise + SPTF’s Universal Standards. These standards include ensuring that financial service providers benefit their clients, do not force clients into over-indebtedness, set prices responsibly and treat clients with respect, among other standards. In the certification process itself, rating agencies conduct third-party assessments of the financial institution based on a set of detailed indicators for each standard. Banks and MFIs that comply with these indicators are certified as socially responsible, allowing impact investors to proclaim that their investments have a social impact because they have invested in a certified institution.
However, there are multiple contradictions that hamper the effectiveness of Cerise + SPTF certification in protecting clients, particularly in regards to over-indebtedness. Of immediate concern, certification is rife with potential conflicts of interest, particularly in the Cambodian industry. For example, the board of directors of SPTF hosts leaders of some of the largest global impact investment funds focused on microfinance. Many of these investors, such as Incofin and Triodos, are long-term financiers of the MFIs in Cambodia that have been accused of pushing their borrowers into over-indebtedness. Similarly, many of the rating agencies that carry out certification have interests in the institutions that they assess. In Cambodia, one of the most active social rating agencies is M-CRIL. Yet one of the founders and managing directors of M-CRIL previously sat on the board of AMK Microfinance Association, an MFI that has been hailed as the most socially responsible in the country and consistently certified by both the Smart and Cerise + SPTF campaigns. In 2018, impact investors sold 80% of their shares of AMK to Taiwan-based Shanghai Commercial and Savings Bank for $80.1 million. They were able to earn this sizeable profit in part due to its socially-responsible reputation, which M-CRIL had helped establish by certifying it under the Smart campaign (Bateman, 2019).
In addition to conflicts of interest, another contradiction of Cerise + SPTF certification is that it requires the good faith of competitive industry actors to police their own activities through market-based enforcement. In this sense, it follows the same governance logic as other neoliberal certification schemes in other sectors around the world (Auld, 2014). In the case of client protection certification, the key incentive for MFIs to get certified is to maintain access to concessional funding from DFIs and some private impact investors. When asked why the industry had adopted a voluntary code of conduct, based on client protection certification, the Secretary General of the Association of Banks in Cambodia replied that, ‘At the end, the Code of Conduct is for banks’ image if they want to get finance from international investors. If Cambodia’s banking system is not sound and ethical, then FDI [foreign direct investment] won’t be coming in’ (Phal-Chalm Theany, 15 February 2022, personal communication). However, as the industry in Cambodia has become saturated, highly competitive, and owned by shareholders who want high rates of return on their investment, self-regulation is insufficient to manage the coercive laws of competition.
In recent years, the industry has attracted new entrants that have little interest in complying with client protection standards demanded by impact investors. For example, one relatively new bank that has begun to compete for microfinance clients has not applied for Cerise + SPTF certification. In an interview, the CEO of this bank told us that complying with client protection principles would hamper his bank’s growth strategy in a competitive market (anonymous, 6 November 2021, personal communication). Other lenders have lost their client protection certification after violating the code of conduct. As a result, one long-time impact investor active in Cambodia told us that she had stopped funding these institutions (anonymous, 5 May 2022, personal communication). However, these banks and MFIs have since replaced their impact investors with mainstream regional lenders who are willing to finance portfolio expansion. For example, in 2018, the MFI VisionFund, owned by World Vision International (a Christian relief organization), lost its Smart client protection certification shortly after it was sold to South Korea’s Woori Bank. In 2017, prior to selling to Woori, had VisionFund doubled loan sizes to attract regional buyers. Following acquisition, and with access to new shareholder equity, Woori Bank further expanded its loan portfolio throughout the country by aggressively selling new loans and driving up loan sizes, increasing its net profit from $4 to $17 million between 2017 and 2019 alone.
In other words, compliance with client protection certification is undermined by the for-profit, self-regulated market conditions that impact investors have spent two decades creating. According to one foreign impact investor, a primary goal of impact investment is to build up commercially viable MFIs that mainstream investors would not support in their early stage of development. Once the MFI reaches an investable status for mainstream finance, then impact investors are supposed to ‘responsibly exit’ (anonymous, 19 June 2023, personal communication). This cycle is nearly complete in Cambodia. In the past 7 years, nearly all of the industry’s original impact investors have sold their equity shares to regional banks in East Asia. New shareholders have reduced their loan assessment standards, increased their average loan sizes, and in some cases like Woori Bank, abandoned poor and low-income borrowers. One long-time foreign consultant in the industry, who helped set up the industry’s new code of conduct, stated that, ‘[It has been] getting to the point now where it looks like there is a lot of excess competition and just lending money for lending. Now you’ve got very for-profit owners with a lot of resources’ (anonymous, 16 November 2021, personal communication).
Many investors recognize that the market has become highly saturated and competitive. In these conditions, impact investors have become worried that they have lost ‘moral’ influence over the industry. Consequently, they have sought to make the client protection certification process more lenient. For example, in the original Smart campaign, if a bank or MFI violated just one of the certification’s indicators, then they would lose certification. However, when Cerise + SPTF took over the Smart campaign in 2021, they immediately revised the client protection certification to be a graduated pathway, allowing more lenders to come on board even if they have violated some principles. Cerise + SPTF has framed this new pathway as a necessary step to get more MFIs around the world to buy into the programme. In an interview with a foreign consultant for the Cerise + SPTF programme in Cambodia, I was told, ‘The only way to implement an international system, it’s a learning process, for all stakeholders. That’s why we came up with the new client protection pathway. Not everyone can achieve 100%, so let’s come up with a pathway’ (anonymous, 2 May 2022, personal communication).
This graduated pathway is a direct response to a microfinance industry that has become integrated into mainstream financial markets. In this context, new regional shareholders and investors are less concerned with client protection, and more with bottom-line growth and return on investment. In fact, the same Cerise + SPTF consultant stated later in our interview that: I sense that many of the new investors and shareholders are coming from geographies that don’t. . .everyone’s into client protection right? But they don’t have the background on global standards of responsible inclusive finance and consumer protection as we’ve understood it over the years and as we’ve brought into Cambodia. I’ve spoken to lenders who say, how do we get through to investors on this? What I’ve been saying is that the communication on this has to be through risk management. They understand risk. That’s the conversation they need to have. (anonymous, 2 May 2022, personal communication)
In other words, far from addressing the structural drivers of over-indebtedness in the country, described in the previous section, the Cerise + SPTF certification programme has begun to appeal to the very financial logics that impact investors claim to distance themselves from. By adopting the discourse and technologies of risk management, client protection certification has become a new method for ensuring profitable returns for shareholders.
Responsible lending guidelines
Some impact investors and others within the industry have recognized that the Cerise + SPTF certification process is insufficient to address over-indebtedness in Cambodia. For instance, the country head of a foreign private impact investment firm, who has been working in Cambodia for more than a decade, told us that she was worried that the scale of the problem necessitated additional client protection measures (anonymous, 19 June 2023, personal communication). Indeed, both private impact investors and DFIs have expressed growing concern about continuing to invest in the sector due to reports of predatory lending and aggressive loan collection (Whitehouse, 2023). However, these investors expressed scepticism that it was within their remit to reform state development policy. Moreover, they remained committed to a self-regulatory approach to financial market development. Hence, these investors, alongside several foreign technical consultants, worked with the Cambodia Microfinance Association and the Association of Banks in Cambodia to implement a set of additional rules into the 2022 banking and microfinance code of conduct.
These rules are known as the responsible lending guidelines, and they were designed explicitly to address the unique challenges of over-indebtedness in Cambodia. According to the former chairperson of the Cambodia Microfinance Association, the industry launched the lending guidelines project in 2016 following the national studies on over-indebtedness described above (Kea Borann, 15 December 2021, personal communication). With funding from the French Development Agency and a consortium of private impact investors, the Cambodia Microfinance Association hired a team of foreign consultants to design a set of self-regulatory measures that could help stop proximate drivers of over-indebtedness. First, the lending guidelines forbid lenders from providing more than three loans to a client in order to reduce multiple borrowing. Second, they limit how many loans a bank or MFI can refinance early in order to prevent people borrowing from one lender to repay another.
The lending guidelines also require that banks and MFIs report on their loan portfolios to the Credit Bureau of Cambodia on a weekly basis. This credit bureau was created in 2012 with financial and technical assistance from the International Finance Corporation, which had been an early equity investor and technical advisor to the commercial microfinance industry. In fact, the World Bank Group, led by its Consultative Group to Assist the Poor, has long championed credit bureaus as a primary self-regulatory technology for addressing over-indebtedness (Afonso et al., 2017). In the Cambodian case, the International Finance Corporation argued that a central database of credit history was crucial to stop multiple borrowing after the 2008 financial crisis. Prior to the credit bureau, there was no way for either impact investors or MFIs to track borrower behaviour or other trends in the industry. When it was created, the National Bank of Cambodia mandated that all licensed banking and financial institutions report to the credit bureau on a monthly basis. However, according to a lead consultant on the responsible lending guideline project, these guidelines now require even more frequent reporting in order to catch problems at the disbursement phase rather than the repayment phase, at which point borrowers may already be struggling with loan repayment (Daniel Rozas, 15 July 2022, personal communication).
Today, the Credit Bureau of Cambodia is the central pillar of the data infrastructure of impact investment for microfinance in Cambodia. The bureau produces a monthly dashboard report that tracks indicators of multiple borrowing and early loan refinancing. This dashboard is a crucial technology that has helped to expand the impact investment market in Cambodia. Data from the dashboard are used by licensed banks and MFIs to monitor their compliance with the lending guidelines’ rules on multiple borrowing and loan refinancing. The credit bureau also sends the dashboard report monthly to the Cambodia Microfinance Association, the Association of Banks in Cambodia and the National Bank of Cambodia. Finally, social impact investors can request to see dashboard reports when they make decisions about investing in the sector, and rating agencies like M-CRIL use the dashboard when they carry out the Cerise + SPTF certification process.
However, the lending guidelines suffer from the same contradiction as client protection certification: attempting to regulate market competition through a non-legally binding set of rules. Indeed, there is no formal statute or law that requires banks and MFIs to comply with the responsible lending guidelines. Instead, the Cambodia Microfinance Association compiles a report of lending guideline violations for the National Bank of Cambodia every quarter. The central bank may first issue a warning and then seek a resolution with the offending bank or MFI. In theory, according to a spokesperson at the Cambodia Microfinance Association, the NBC can also increase capital requirements or even revoke a banking or MFI license for violation. However, such strict penalties have never been issued for lending guideline violations (Vong Pheakyny, 13 November 2021, personal communication). One of the lead consultants on the lending guidelines project told me: The fact that we’ve gotten this far is already a miracle. But it’s still voluntary. The Cambodian Microfinance Association gets the report every month, and they provide the information to the investors and the National Bank of Cambodia. So it’s up to the investors and the National Bank of Cambodia to follow up on it. But there’s no teeth. You’re not going to be kicked out of the Cambodia Microfinance Association for violating the guidelines. . . . All they can really do is say ‘Hey what is this?’ behind the scenes when they do their supervision (anonymous, 16 November 2021, personal communication).
Having acknowledged this major limitation of the lending guidelines, the consultant went on to elaborate on the ‘miracle’ of getting this far in the first place. Specifically, he explained that leaders in the microfinance industry had been sceptical of agreeing to additional rules beyond what was mandated by state regulation.
Indeed, the reason that the voluntary code of conduct was adopted only in 2022 – despite a decade of evidence of over-indebtedness from industry-funded studies – was because leaders within the industry itself refused to agree to additional rules like the lending guidelines. When the Cambodia Microfinance Association first launched the lending guidelines project in 2016, it faced immediate opposition from many of its members. The CEO of one MFI told me that, ‘As soon as any teeth are put on it, I’m not going to be on it. The National Bank of Cambodia is never going to make it mandatory. If they make it required, a lot of angry people will call them’ (anonymous, 3 May 2022, personal communication). A lot of angry people here referred to other CEOs in the industry. Moreover, alongside resistance within the Cambodia Microfinance Association, many of the largest MFIs have turned into commercial banks following their acquisition by regional shareholders in the past several years. As such, they have also become members of the Association of Banks in Cambodia. This association only signed onto the lending guidelines with the adoption of the industry’s code of conduct in 2022. Prior to this, its members strongly resisted the adoption of the lending guidelines, even though they competed for the same clients as MFIs, often poaching them by refinancing loans early or offering multiple loans to MFI clients, according to one long-time impact investor (anonymous, 5 May 2022, personal communication). Indeed, the CEO of one bank told us that his institution regularly violates the lending guidelines, because his bank prefers to follow its own risk assessment models, which differ from the lending guidelines rules (anonymous, 2 May 2022, personal communication). Given such resistance, it took more than 2 years to get the Association of Banks in Cambodia to agree to adopt the lending guidelines. The former chairperson of the Cambodia Microfinance Association, who spearheaded the effort to include the lending guidelines into the code of conduct, stated that: It was hard to get people to understand [the lending guidelines]. They are not a law from government. Banks asked why are you making it difficult for yourself. . . If the government isn’t creating a law, why do you want to create problems? To get each bank management to agree, that was the first step, and then to go to the board and shareholders and say “this is good for industry,” that was hard. It took a long time (Kea Borann, 7 July 2022, personal communication).
In the end, the Association of Banks in Cambodia only adopted the lending guidelines because of pressure from the National Bank of Cambodia. However, the guidelines remain enforceable only through market pressures: like with Cerise + SPTF client protection certification, institutions who violate the lending guidelines may lose access to concessionary funds from social impact investors. For example, following acquisition by a new foreign shareholder in 2017, the country’s largest MFI, PRASAC, aggressively refinanced loans to maintain its dominant share of clients in a competitive market. As a result, PRASAC lost its certification as a responsible lender in 2018. Several of its social investors subsequently pulled out. Yet, because Cambodia’s microfinance industry now attracts both domestic and foreign mainstream investors, the loss of social impact funding has not deterred PRASAC. Indeed, attracted by PRASAC’s rapid portfolio growth, just 2 years later South Korea’s Kookmin Bank purchased PRASAC for over $600 million – netting former shareholders nearly $300 million in profit (Bateman, 2020). Following this acquisition, PRASAC has not re-applied for client protection certification. As a consultant on the lending guideline project stated, ‘Enforcement is only to the good graces of investors, to the extent investors care, this kind of thing. So naturally we get some institutions that care and others that don’t really care. This is the nature of a voluntary system’ (Daniel Rozas, 7 April 2022, personal communication).
The anti-politics of impact investment
Having examined how impact investors and the microfinance industry in Cambodia have aimed to address over-indebtedness through technical solutions, in this final section I examine how this promotes an anti-politics of development. First and foremost, voluntary regulations do not address the underlying reasons that households are taking on debt they cannot repay. The Cambodian state and impact investors have fostered a banking and microfinance industry whose function is to finance basic needs of households. Yet financial markets cannot resolve social problems, because the roots of these problems are not financial in nature (Bernards, 2022). In the context of Cambodia, they are the outcomes of a violent neoliberal political economy that has produced precarious work and life (Springer, 2010). Yet by seeking to manage over-indebtedness through certification standards and data-intensive lending guidelines, the problem has been rendered technical (Li, 2007). Impact investors and industry leaders do not acknowledge that people are becoming impoverished from debt as they are squeezed between rising debt burdens, taken on to pay for basic needs like healthcare, and low-paid, irregular work (Brickell et al., 2023; Bylander et al., 2019; Natarajan et al., 2021). Alongside income earned through agricultural commodity production, loans today are often repaid by household members working in labour markets dependent on export manufacturing and speculative real-estate investment. If and when those jobs dry up, borrowers that have collateralized their farmland back home may have no option but to pursue coping strategies that harm their material wellbeing like cutting back on food or that just lead deeper into over-indebtedness, such as refinancing their debts or taking on private loans at higher interest rates (Green et al., 2023; Green and Estes, 2019, 2022).
Alongside this process of rendering technical, impact investors have refused to acknowledge their complicity in creating a self-regulated market rife with contradictions. On the one hand, there is conflict of interest within Cambodia’s voluntary-based forms of regulation, because impact investors and auditors stand to profit from certifying banks and MFIs for client protection. On the other hand, over the past two decades, social impact investors have consciously built up a lightly regulated industry that has become highly competitive, saturated and profit-oriented. Foreign shareholder demand for return on investment in an intensely competitive market, particularly following large capital acquisitions by regional banks, has pushed boards and executives to oversee aggressive portfolio expansion, driving many borrowers into over-indebtedness (Green et al., 2023). Voluntary regulations do not work in such a political-economic context of shareholder capitalism and stiff market competition.
Furthermore, monitoring of the industry’s own voluntary regulations is not transparent. While the National Bank of Cambodia officially supported the banking and microfinance code of conduct in 2022, the central bank only enforces this code of conduct – if at all – through private, informal channels. This fits the authoritarian logic of the Cambodian state, which often exercises its sovereign power through networks of informality (Beban, 2021). Impact investors have reinforced this informal exercise of regulatory power in their support of the microfinance industry. For example, data from the Credit Bureau of Cambodia, including the monthly lending guideline dashboard reports, are not made public. Instead, these data are monitored behind closed doors. This was an explicit choice of leaders in the industry, particularly the Cambodia Microfinance Association. When designing the lending guidelines, according to a lead consultant on the project, leaders in the Cambodia Microfinance Association were concerned that releasing dashboard data would open up the industry to criticism, which might drive out social impact investors from the country (Daniel Rozas, 13 April 2022, personal communication).
Indeed, over the past 4 years, several human rights organizations have campaigned to draw impact investors’ attention to human rights abuses caused by the industry, and to hold these investors accountable for their role in facilitating those abuses. For example, two human rights organizations, Licadho and Equitable Cambodia, have published multiple reports documenting predatory lending and aggressive loan collection tactics that have contributed to distress land sales, child labour and debt bondage within over-indebted communities (Equitable Cambodia and LICADHO, 2021). Not only have industry and government leaders accused these two organizations of being ideologically motivated and lacking in scientific research expertise, they have explicitly threatened these organizations and some of the borrowers that they represent. According to the outreach director of Licadho, ‘when we revealed the first report on MFIs, we were attacked by everyone, the government, the Cambodia Microfinance Association, MFIs, investors, our donors, embassies. . .everyone attacked us’ (Naly Pilorge, 13 September 2022, personal communication). In one instance, the Cambodia Microfinance Association even sent employees to track down over-indebted borrowers who had spoken with Licadho, coercing them to recant their stories and deny that they had suffered from taking on too much debt (anonymous, 19 November 2021, personal communication). In short, the industry has removed opportunities for public oversight, reinforcing market engagement as the only legitimate way to address problems associated with over-indebtedness.
Conclusion
Through the case of microfinance over-indebtedness in Cambodia, I have argued that impact investment is an anti-politics of development. This anti-politics has three key parts. First, impact investment has rendered technical a crisis of over-indebtedness by silencing the political-economic conditions that push households to borrow for basic needs beyond their capacity to repay. Second, impact investors have constructed themselves as experts of poverty, capable of managing people’s behaviour at a distance through new financial technologies, infrastructures and practices. From this perspective, impact investors do not, and cannot, acknowledge their own complicity in creating a commercial, competitive industry that now provisions loans to people on the basis of shareholder profit. Third, impact investment for microfinance has not only reduced the opportunities of engagement solely to market reform, but even such technocratic reform has been removed from any public accountability. Critical voices that do seek to challenge such anti-politics are condemned and threatened.
In making my argument, I have called into question the notion that impact investment is a more ‘ethical’ form capitalism, capable of mobilizing private capital to promote social good. Instead, I have conceived of impact investment as a political technology of neoliberal governance. While this study focused explicitly on microfinance, conceptualizing impact investment as anti-political can help to explain other forms of finance-driven development as well. As there continue to be widespread calls to maximize finance for development – catalysing private capital to fund the so-called gap needed to reach the UN’s Sustainable Development Goals – it is likely that we will see a proliferation of certification standards and voluntary codes of conduct across all sectors of private investment. These anti-political mechanisms do not challenge the underlying financial logics of neoliberal government – in fact they help to constitute them. They serve an ideological role of convincing investors that their investments are benefitting target beneficiaries, even if such self-regulatory mechanisms produce harmful outcomes. In this sense, voluntary, market-based regulation fetishizes the relationship between impact investors and their intended beneficiaries. And as the Cambodian case illustrates, they are likely to fail and flail forward under the weight of their own contradictions.
Footnotes
Acknowledgements
I wish to thank Ms. Chhom Theavy, Ms. San Sophany and Mr. Sean Chanmony for their invaluable assistance during this partnership. I am also grateful to Dr. Jennifer Estes for her helpful suggestions on an early draft of this paper. Finally, I wish to extend my appreciation to all of my interlocutors in Cambodia, who provided their time to help me answer my research questions.
Declaration of conflicting interests
The author declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author disclosed receipt of the following financial support for the research, authorship, and/or publication of this article: The research for this paper was funded by a faculty start-up grant at the National University of Singapore (A-0003620-00-00). Moreover, a portion of this research was conducted in partnership with the Cambodia Development Resource Institute.
