The Use of Employee-Based Grievancesystems

Balfour, A. , (1984). "Five Types of Non-Union Grievance Systems." Personnel (March/April): 67-76.

Bohlander, G.W. , (1989). "Public Sector Independent Grievance Systems: Methods and Procedures." Public Personnel Management 18 (Fall): 339-354.

Bohlander, G.W. and H.C. White , (1988). "Building Bridges: Nonunion Employee Grievance Systems." Personnel (July). 62-66.

Bush, R.A. B., and J.P. Folger , (1994). The Promise of Mediation: Responding to Conflict Through Empowerment and Recognition San Francisco. Jossey-Bass Publishers.

Commerce Clearing House, Inc. (1987). "Peer Review System at Coors Allows Employees to Appeal Disciplinary Actions and Improves Management Decisions." Ideas and Trends in Personnel. Chicago.

Costello, E.J. , Jr., (1992). "The Mediation Alternative in Sexual Harrassment Cases." Arbitration Journal (March): 16-22.

Diaz, E.M. , J.W. Minton and D.M. Saunders (1987). "A Fair Nonunion Grievance Procedure " Personnel (April): 13-18.

Electrical World (1988). "How Peer Review Works at Deseret." (September). 32-34.

Elkoun, F. and E. Elkouri , (1985). How Arbitration Works, 4th ed. Washington, D.C.: Bureau of National Affairs, Inc..

Ewing, D.W. (1989). Justice on the Job: Resolving Grievances in the Non Union Workplace. Boston: Harvard Business School Press.

Heshizer, B. and H. Graham , (1984). "Justice Without Juries." Management World (March) 10: 14-15.

Impact (1989). "Dispute Resolution: Employee Rights vs. The Right to Manage." (August 9): 8 Kearney, R.C. and S.W. Hays (1994). " Labor-Management Relations and Participative Decision Making: Toward a New Paradigm." Public Administration Review 54 (January/February): 44-51.

Lewin, D. and R.B. Peterson , (1988). The Modern Grievance Procedure in the United States . New York: Quorum Books.

McCabe, D.M. (1988). Corporate Non-Union Complaint Procedures and Systems . New York: Praeger.

Redeker, J. , (1989). Discipline: Policies and Practices. Washington, D.C.: Bureau of National Affairs, Inc.

Waxman, M. (1987). "A Nonlitigational Approach to Conflict Resolution: The Medical Center as a Model." The Arbitration Journal 42: 25-34.