Abstract
The WHAT’S UP? strategy is a type of interactive writing between a student with social, emotional, and/or behavioral challenges and an adult. The written exchange serves as a technique for involving a student in “talking” about what can be better and engaging the student in a problem-solving process. The strategy encompasses components of problem-solving strategy skills, the self-regulated strategy development model, and interactive writing. The authors describe the strategy and how the strategy can be employed in the classroom.
Keywords
Students in school settings encounter social problems every day. Many students solve problems by talking with others, developing potential solutions, and/or seeking assistance from an adult. Students who solve problems successfully are self-regulated learners, who are generally characterized as being motivated and efficient managers of their own actions, environment, and behavior through monitoring and strategy use (Greene & Azevedo, 2007; Zimmerman & Risemberg, 1997). They set realistic goals in and outside of school, self-evaluate their performance, self-direct their learning, seek social assistance when needed, and effectively evaluate alternative choices to given situations (Garavalia & Ray, 2003; Glago, Mastropieri, & Scruggs, 2009). According to Harris, Graham, Mason, and Friedlander (2008), successful self-regulated learners demonstrate four skills:
Setting a goal for learning
Self-monitoring performance
Developing and following self-instructions
Reinforcing performance
The literature suggests that some students with learning and/or behavioral disabilities often lack some, if not all, of the skills required to be a self-regulated learner (Graham, 2006; Reid, Trout, & Schwartz, 2005; Swanson & Deshler, 2003). They may struggle not only with time management and attention problems but also with persevering through tasks, feeling self-doubt, and being strategic (Harris, 1982). In addition, from age 9 through adolescence, students with disabilities are often characterized as having difficulty with social information processing and generating solutions to social problems (Bauminger, Edelsztein, & Morash, 2005).
Students with mild to moderate disabilities who have the capacity to respond and formulate questions can learn to identify problems, clarify problems, contemplate possible solutions, and participate in and benefit from a problem-solving intervention (Cote, 2009). Investigations of multicomponent interventions that promote self-determination skills such as problem solving have shown positive effects for elementary students with mild disabilities (Cote, 2011; Glago et al., 2009; Palmer & Wehmeyer, 2003). To build familiarity with problem-solving interventions, another peer or adult may be involved to model the self-regulation skills (Schunk & Zimmerman, 2007).
Interactive Writing
Providing students and teachers an opportunity to participate in interactive writing is one way to present problem-solving instruction. First-grade students have better ideas, organization, word choice, and spelling during interactive writing (Roth & Guinee, 2011), whereas kindergarten students have acquired early reading skills following classroom interactive writing (Jones, Reutzel, & Fargo, 2010). Struggling learners have also benefited from interactive/collaborative writing opportunities (McCarrier, Pinnell, & Fountas, 2000). One type of interactive writing strategy, the dialogue journal, involves a teacher or peer in a written exchange modeling the inherent structure and organization of letter writing and spelling accuracy. A dialogue journal is a responsive form of writing in which a student and teacher carry on a conversation over time, sharing ideas, feelings, and thoughts for the purpose of both social and academic learning (Staton, 1987). The focus of a dialogue journal is written expression, so the mechanics of writing are deemphasized.
When used with students with emotional and behavioral disabilities (EBD), the dialogue journal was a motivating vehicle for providing engaged writing instruction (Regan, 2003). In dialogic exchanges with the teacher, the length of student responses, writing quality, and student time on task improved (Regan, Mastropieri, & Scruggs, 2005). Regan et al. (2005) first investigated the written expression skills of five students with EBD via the dialogue journal. For approximately 6 weeks, the students and teacher wrote back and forth four times a week regarding a particular social/emotional challenge. Students reported a preference for dialogic writing in comparison to traditional writing probes (e.g., write about your weekend), and a student satisfaction scale indicated that the dialogue journal was better than talking out loud about problems and helped the students to problem solve in new ways. Although promising for five students with EBD, the interactive journaling did not include an explicit instructional sequence or support for students who struggle with planning, organizing thoughts, and clearly expressing ideas (Regan, Scruggs, & Mastropieri, 2009). A method for strategy acquisition instruction that incorporates self-regulation supports for students is the self-regulated strategy development (SRSD) model.
Self-Regulated Strategy Development Model
Self-regulated strategy development is an evidence-based writing instructional approach (Baker, Chard, Ketterlin-Geller, Apichatabutra, & Doabler, 2009; Graham, 2006; Rogers & Graham, 2008) that uses an inherent structure of particular writing formats (e.g., persuasive, story writing), accompanied by mnemonics, graphic organizers for planning, and self-regulation supports. Self-regulation, with regard to writing, refers to the thoughts and actions writers use to improve their skills and focus and to enhance writing quality (Zimmerman & Risemberg, 1997). The SRSD approach includes all four of the self-regulation skills to help students write effectively: goal setting, self-monitoring, self-instruction, and self-reinforcement (Graham & Harris, 2005). Self-regulation skills are considered as a secondary or tertiary support for students who are otherwise not responsive to the primary instructional program (Menzies & Lane, 2011).
Self-regulated strategy development contains six stages of instruction: (a) develop background knowledge, (b) discuss it, (c) model it, (d) memorize it, (e) support it, and (f) independently perform it. More than 40 studies examining SRSD have reported favorable results for the writing performance of students with disabilities as well as their typical peers (Baker et al., 2009; Graham & Perin, 2007; Harris, Graham, & Mason, 2006). Students with/or at risk for EBD (Lane et al., 2008; Little et al., 2010; Mason, Kubina, Valasa, & Mong Cramer, 2010; Mastropieri et al., 2009), as well as students whose primary disability is other than learning disabilities (Taft & Mason, 2011), have benefited from SRSD.
The Interactive WHAT’S UP? Strategy
WHAT’S UP? is an interactive writing strategy with specific self-regulation components. The purpose of the interactive writing strategy is not necessarily to resolve problems but rather to collaboratively “talk” by writing about and considering ways to approach a problematic situation. In the written exchanges, students receive adult guidance about what needs to be better. First, with an adult’s help, the student accurately identifies the problem. The adult then provides feedback for the student’s problem-solving solutions via comments or questions, in a nonthreatening manner, to encourage the student to modify or consider alternative solutions.
Students with disabilities are challenged to effectively remember information (Brigham & Brigham, 2001; Mastropieri & Scruggs, 2010). Therefore, the WHAT’S UP? strategy uses a mnemonic so the strategy steps are explicit and allow the student to self-monitor his or her writing performance (Rafferty & Raimondi, 2009). The mnemonic is WHAT’S UP? (see Figure 1).

The WHAT’S UP? mnemonic.
Each letter of the mnemonic represents a part to be included in the interactive writing strategy. All of the parts collectively resemble a traditional letter-writing format in which the context is a conversation about a specified student issue, referred to as something that needs to be better. The WHAT’S UP? strategy has nine parts for students to include in each response (“

WHAT’S UP? number of parts chart.

WHAT’S UP? choice chart.

WHAT’S UP? graphic organizer.
How to Teach the Strategy
Over the course of nine scripted lessons, the six stages of the SRSD instructional model are incorporated. Each SRSD stage and the application of the WHAT’S UP? strategy are explained below.
Stage 1: Develop Background Knowledge
During this stage, the teacher first evaluates the student’s prior writing skills, including his or her ability to spell accurately and to compose syntactically accurate sentences, and his or her handwriting. Reviewing the student’s individualized education program (IEP), writing samples, and/or recent writing assessments is appropriate. Preskills of writing, such as spelling and mechanics, may need to be reinforced within the instructional process. Also, the teacher should ask the student about his or her perceptions of writing and experiences with letter writing. During this stage, the teacher wants to ensure that the strategy matches the needs of the student.
Stage 2: Discuss It
During Stage 2, the teacher and student discuss specific details about letter writing, including the parts and format. The teacher should determine the student’s familiarity with and ability to self-regulate by showing the mnemonic, the graphic organizer, and the self-monitoring graphing chart. The teacher may share the purpose of the strategy and the benefits of using the strategy. Some students may be motivated by the use of a contract; thus, during this stage a contractual agreement may be made between the student and the instructor to indicate a commitment to one’s learning. This written contract explains the commitment, lays out the time frame, and identifies the people who will be completing the contract. A reinforcer, such as “a homework pass,” may be earned on completion of the agreement.
Stage 3: Model It
This stage takes about three lessons to complete. To best model the application of WHAT’S UP?, the instructor uses fictitious student vignettes. These vignettes are one- to two-page descriptions detailing problematic situations for a similar-age student in a narrative engaging format (see Danforth & Boyle, 2000, for example vignettes). Collabora-tively, the teacher and student can read the vignette and infer what needs to be better. After reading the vignette out loud, a T-chart of the fictitious student’s strengths and weaknesses can be created to serve as an organizer. In subsequent lessons, a sample letter written by the fictitious student is provided. The letter is already color coded to model the inclusion of all strategy parts. The teacher uses this letter to further discuss the characteristics of the sentences. Use of a think-aloud and intermittent prompts to the student are helpful during this stage (e.g., How many options were included? What color did he highlight the options? Did he have any sentences that don’t “fit” any of the parts in the mnemonic?).
A fictitious teacher’s letter would be introduced next for further modeling. As the student becomes more and more familiar with the strategy, the teacher can fade supports. For example, on the fictitious teacher’s response letter, the sentences may be highlighted in gray. Then, collaboratively, the instructor and student highlight over the gray to indicate, in color, what part of the strategy each sentence represents. This serves as a way to model self-monitoring. The teacher may rehearse out loud: “Do I have all of my parts? I am missing a pink sentence, so I need to form a question.” Finally, the teacher can show the student how to chart the number of parts included on that day’s letter. Problem-solving interventions should include ample student training, practice, review, and evaluation during instruction (Cote, 2009; Glago et al., 2009).
Stage 4: Memorize It
This stage provides rehearsal of the steps of the mnemonic frequently and intermittently with the student. After the introduction of the mnemonic, the teacher begins every lesson by prompting the student to verbally recall the mnemonic parts. The SRSD approach is recursive, moving back and forth between stages to reinforce skills, as needed. Fading the visual support of the color-coded mnemonic and asking the student to recall the strategy and the corresponding colors are necessary throughout the stages.
Stage 5: Support It
During this stage, the teacher and student are collaboratively exchanging letters back and forth as modeled earlier with the fictitious student and teacher. Before the teacher writes the first letter, the student and teacher establish the topics that need to be better and set a goal for the number of parts to include in their first letter. Students find the choice chart and graphic organizers to be helpful tools for planning their initial written responses. The organizers facilitate student brainstorming via three possible solutions, with the intention being that the student executes at least one solution and evaluates the outcome in subsequent written exchanges (Guerra, 2009). The student is more comfortable with the planning supports when the teacher shares a completed graphic organizer and/or completes one while thinking out loud. The student will explicitly see and hear how the organizer is used effectively. The teacher may explicitly contemplate the list of options to demonstrate that there is not necessarily a correct answer to the problem (Menzies & Lane, 2011).
During this time, a teacher can also verbalize the cognitive thoughts one says to oneself to persevere through the writing process. These cognitive thoughts are referred to as self-statements. Self-statements are encouraging, simple statements that can be displayed or said softly to oneself (e.g., “You can do it!”; “Let me think about this for a little bit and then write”). Finally, because students with learning and behavioral challenges have deficits in monitoring their performance, a self-evaluation checklist is introduced to ensure that the strategy steps are accurately followed (see Figure 5). The student can check off the boxes when each step of the WHAT’S UP? writing strategy is completed.

WHAT’S UP? instructional checklist.
Stage 6: Independent Performance
If a student demonstrates at least six of the nine strategy parts during the Support It stage, the student has met the criterion and can be considered to have mastered the strategy. At this time, the written exchange can happen without any further modeling or direct instruction. The student may or may not choose to use the self-regulatory tools before, during, or after writing (i.e., graphic organizers, self-monitoring chart, self-evaluation checklist). However, if the student fails to include specific steps, the self-evaluation checklist should be reintroduced. Booster sessions are used, as needed.
Practical Tips for Success
To determine potential topics for what could be better for a student, we suggest asking the student, asking the student’s teacher, and/or reviewing the student’s IEP. A previous investigation of the WHAT’S UP? strategy was completed one to one with upper-elementary students for an average of 9 days, meeting 3 days a week, in sessions lasting 25 to 35 minutes (Regan & Martin, 2010). Following instruction, students independently read the journal entry written to them by an adult, planned their response, and then responded to the teacher’s letter in a 20- to 25-minute session. The next day, the teacher presented the student with an immediate written response that followed the WHAT’S UP? components. The folder containing the self-regulatory tools to support student writing (e.g., graphic organizers, number of parts chart) was accessible for the student. In the example provided next, tips for how to craft responses are included.
An Example: Jay
Jay was a 12-year-old sixth grader in a self-contained classroom for students with EBD (see Note 1). Jay’s primary disability was other health impairment, with secondary diagnoses of a learning disability and attention-deficit/hyperactivity disorder. The primary topics for Jay’s exchanges included using less daily self-referrals to go to the support room and managing anger. (The support room was available for students who were asked to relocate from their typical school routines and/or when students requested support because of a behavioral, social, and/or emotional need). A written exchange between Jay and an adult is presented in Table 1. Over the course of six exchanges, Jay and the adult arrived at potential options in lieu of Jay taking a self-referral: using a choice chart, making self-statements (to stay on task), and/or taking frequent, but brief, breaks (i.e., water or bathroom).
Example Exchange Between Jay and an Adult.
In Table 1, the discussion of what needs to be better included making friends and following directions. Although Jay did express himself through writing, his ability to stay on topic was often challenging, and there was a notable preference on his part for asking the instructor questions that were often irrelevant to the topic. Jay would frequently share his outside-of-school interests, request activities, and/or ask about the adult’s dog and/or family. As observed in Table 1, the adult answered his questions and used the interactive opportunity to model and encourage appropriate social skills for the student. Jay appeared to use the interactive writing as a way to build rapport with the adult. When a relationship has been formed, adults can be somewhat more influential on student behaviors (Regan, 2003).
When interacting, the adult needs to provide feedback to guide the student’s thinking about the proposed options/solutions. Although Jay would present potential options for problem solving, he demonstrated a relative reluctance to generate a definitive plan of action for any one of the identified problems. For example, in Table 1, the teacher subtly suggests that Jay reevaluate his judgment about “working faster.” The adult needs to guide the student to what Cote (2011) referred to as justify solutions. In Table 1, the teacher prompted Jay to consider his positive attributes. Forming friendships is challenging for many students with disabilities, but a first step is to identify the positive attributes one has to offer in a friendship.
Jay and the adult were able to have only 15 written exchanges. Continuing the interaction would have been beneficial for two reasons. First, when a student struggles to stay on topic in the written interaction and needs a lot of feedback, there may need to be many exchanges before generating viable solutions to the problem. Second, Jay was consistently motivated to participate in the WHAT’S UP? strategy, and he expressed an eagerness to continue the written exchange.
Summary
Teachers seek not only instructional strategies to support student learning but also strategies that support a student’s social and emotional needs. We consider the WHAT’S UP? writing strategy to do both. WHAT’S UP? is an interactive writing strategy that includes self-regulation components. The strategy has promise for supporting the social/emotional aspects of children with mild disabilities, developing problem-solving skills, and encouraging a positive student–adult relationship.
Footnotes
Declaration of Conflicting Interests
The author(s) declared no potential conflicts of interest with respect to the research, authorship, and/or publication of this article.
Funding
The author(s) received no financial support for the research, authorship, and/or publication of this article.
