How to Make Program Evaluation Work for You

The integration of program evaluation with other management information systems can provide an effective management tool to assist in quality assessment and program modification, individual care modification, outcome and research studies, determining the cost benefits of rehabilitation, planning for future program development, monitoring changes in patient characteristics or needs, marketing rehabilitation services and programs to current and potential referral sources, and promoting better community acceptance and awareness. Program evaluation results presented in a concise, timely, understandable, and relevant manner can become a powerful aid to management decision making and program development. Program evaluation models are discussed, and different methods of presenting results are explored. The entire team should be involved in developing, implementing, and analyzing program evaluation results. Considerations in designing and implementing a program evaluation system are reviewed. Rehabilitation providers should participate in data-sharing activities, allowing comparisons between facilities and regional or national averages, which may lead to improving the outcome and quality of rehabilitation care.