Journal of Hospitality & Tourism Research

This study aims at identifying the dimensions of experiential quality and examining the interrelationships among experiential quality, perceived value, heritage image, experiential satisfaction, and behavioral intentions for heritage tourists. The dimensions of experiential quality are built on a basis of reflective indicators, and a multidimensional and hierarchical model is used as a framework to synthesize the effects of experiential quality, perceived value, heritage image, and experiential satisfaction on behavioral intentions perceived by heritage tourists. Analysis of data from 427 tourists in the Historic Center of Macau indicates that the proposed model fits the data well. The results reveal that there are four primary dimensions and 10 subdimensions of experiential quality perceived by heritage tourists. In addition, the results indicate that outcome quality is identified as the most primary dimension of experiential quality perceived by heritage tourists.

This research presents an examination of literature written within hospitality and tourism studies and within other disciplines pertaining to virtual and hybrid meeting genres over a 10-year period (2002-2012). While 15 articles were found within hospitality and tourism journals, 67 articles were included within this review, with the majority published within refereed journals outside of hospitality and tourism. Articles were categorized by journal, year, methodology, and theme. Using the diffusion of innovation theory, five themes emerged: comparison of virtual and/or hybrid meetings with face-to-face meetings, perceptions and attitudes toward virtual and hybrid meetings, management and design of virtual and/or hybrid meetings, specific audiences for virtual and hybrid meetings, and uses of technology within virtual and hybrid meetings. These articles have been accumulated to identify gaps in the literature and provide future research recommendations within hospitality and tourism to be addressed.

This article focuses on estimating and discussing cost and profit efficiencies related with the Spanish hotel sector. Managers have a special interest in controlling costs as a source of competitive advantage, which may enable companies to improve their results in a continuous manner. However, they usually do not attribute much importance to the improvement of profit efficiency, which is generally much lower than cost efficiency and as a result vital for achieving competitive advantage. In this article, cost and profit efficiencies are estimated in the Spanish hotel sector using a data panel for the years 2007 to 2011 and using distribution free approach methodology. The results show profit efficiency levels significantly lower than levels of cost efficiency, thereby confirming our working hypothesis.

With the rapid economic growth that has occurred in recent decades in China, engaging in wine tourism has emerged as a new phenomenon. This study aims to examine factors that may influence Chinese people’s intentions to visit local wineries. We have employed a theoretical model based on the self-determination theory to holistically explore the effects of travel motivation, attitudes toward domestic wine, subjective norm, past experiences, and perceived travel barriers. An online questionnaire was conducted in three tier-one cities, resulting in 500 respondents in the sample. The survey revealed that subjective norm influences visit intentions through the mediating role of travel motivation and so do attitudes toward domestic wine when mediated by the wine-specific travel motivation. Past experiences positively affected visit intentions. A lack of wine knowledge and low confidence in domestic wine inhibited visit intentions. We have discussed practical implications of effective measures to enhance marketing efforts by wine/tourism practitioners in China.